Shipping & Returns

Processing & Shipping:
* Most orders will ship out within 3-5 days of ordering.
* We do not ship on Saturdays, Sundays, or holidays.
* We will notify you via email with the shipping details once your package has been shipped.
* OraCycles.com reserves the right to delay shipment or cancel any order suspected of fraud or unauthorized activity.
* Most USA orders arrive within 7-20 days (excluding weekends).
Note: Due to the Coronavirus (Covid-19) outbreak, it may take 1-2 additional weeks to deliver your orders. We are sorry for the inconvenience.

International Shipping:
* International shipping can take up to 2-6 weeks. We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We are not responsible for contacting customs centers. In the event of a return, duties and shipping fees will not be refunded.
Note: Due to the Coronavirus (Covid-19) outbreak, it may take 1-2 additional weeks to deliver your orders. We are sorry for the inconvenience.

Lost or Stolen Packages:
* OraCycles.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, OraCycles.com will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Returns & Exchanges:
* If you do need to make a return or exchange, you're welcome to do so within 30 days.
* All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse a refund or exchange.
* Please note, for all returns and exchanges, original shipping fees are not refundable and customers are responsible for return shipping costs.
* Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
* If your order was damaged during transit, we must be notified within 24-48 hours of delivery. Please send us a picture of the item to info@oracycles.com with the subject line: "DAMAGED ITEM" and include your Order Number.
* Once an order has been placed we cannot make any address changes. We cannot cancel or combine orders once they are placed.
* It takes up to 7 days to process returns or exchanges and credit your account. We will notify you via email once your return has been processed.
* Your refund will be processed back onto your original method of payment.

Disputes & Chargebacks:
* By making a purchase on OraCycles.com you agree to not file a charge back or a dispute for any reason within 30 days of making a purchase. You agree to send us an email to info@oracycles.com to resolve any payment issues you many encounter with us and you agree to wait 30 days before contacting your bank, payment transaction processor or payment gateway to file a charge back or a dispute.
* You agree to be liable for damages and business losses due to charge backs or disputes made by you within 30 days of your purchase, and you also agree to appear in small claims court and be liable for our attorney’s fees. If your order or products fail to arrive and you have evidence that you’ve reached us via the email mentioned above, and we did not get back to you or help you with a return or refund request within 30 days of your purchase, you may file a charge back with no liability.